Privacy Policy
Privacy Summary
We care about your privacy and want you to feel comfortable using our website and services. Here’s a quick summary of how we handle your information:
What we collect: We only collect information you share with us (like your name, email, or booking details) and basic website info (like pages you visit).
How we use it: We use your details to provide services, process payments securely, and keep you updated about offers and news (if you choose to receive them).
Who we share it with: We don’t sell your details. We only share information with trusted partners who help us run our services (like payment providers).
Your choices: You can ask us anytime to see, update, or delete your information. You can also unsubscribe from marketing emails whenever you like.
Security: We do our best to keep your information safe and only keep it as long as needed.
For the full details, please read our Privacy Policy below.
If you have questions, just contact us at:
Email: [email protected]
1. Information We Collect
a. Personal Information
Information you provide to us directly, such as:
Name
Contact details (email address, phone number, postal address)
Payment information (processed securely via third-party payment providers)
Information provided through inquiries, bookings, or feedback forms
b. Non-Personal Information
Information automatically collected when you use our website, including:
IP address and browser type
Device information
Pages visited and browsing behaviour
Cookies and similar technologies (see Section 6 below)
2. How We Use Your Information
We use your information to:
Provide and improve our services
Respond to inquiries, bookings, and customer support requests
Process payments and manage transactions
Personalise your website experience
Send updates, offers, or newsletters (with your consent)
Comply with legal and regulatory obligations
3. Sharing of Information
We respect your privacy and will not sell or rent your personal information. We may share information only in the following circumstances:
Service Providers: With trusted third parties who perform services on our behalf (e.g., payment processors, IT support).
Legal Requirements: When required by law, regulation, or legal process.
Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that process.
4. Data Security
We take reasonable measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. While we strive to use commercially acceptable means to protect your information, no method of transmission or storage is 100% secure.
5. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law. Once data is no longer needed, we will securely delete or anonymise it.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Improve functionality and performance
Analyse website traffic and usage
Remember your preferences
You may disable cookies through your browser settings; however, this may affect the functionality of the site.
7. Your Rights
You have the right to:
Access the personal information we hold about you
Request corrections or updates to your information
Request deletion of your personal information (subject to legal and contractual obligations)
Opt out of marketing communications at any time
To exercise your rights, please contact us at the details below.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external websites you visit.
9. Children’s Privacy
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us so we can take appropriate action.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at:
Pooch n Pounce
Email: [email protected]